Frequently Asked Questions

Q: What is
 It is a specialty website dedicated to the Interconnection Products, owned and operated by PEMCO Inc, dba Phoenix Enterprises. Please visit our homepage for additional information and product category selection.

Q: What is Phoenix Enterprises?
 Direct Source Supplier: Connectors, IC Sockets, Tools, Cable, Wire for the Electronics Industry. We carry a wide variety of products and stock large quantities in our Southern California location.

Q: How long has Phoenix Enterprises been in business?
 Since 1986.

Q: What is your minimum order and method of payment?
 Please visit Cart page for current information about minimum order. Our Discount schedule. We accept major credit cards.

Q: What about the International Orders?
 Canadian online orders may be processed if your credit card supports AVS. Canadian customers are responsible for any duties, taxes, customs brokerage fees. Other countries: please contact us with your requirements for an order with quantities and the country of destination. We will respond with details as soon as possible.

Q: What are your terms and conditions?
 Please visit our Terms & Conditions page. Our current online Discount schedule

Q: What about California state sales tax?
 Orders delivered within the state of California will be charged California state sales tax. If you are purchasing for resale, please contact us by email if you would like to become a registered CA reseller. You can expedite this process by filling out a California Resale Certificate form and emailing or faxing it to us. Our Contact Information. Registered Resellers (upon approval) will be provided with the login privileges at our online store

Q: Where do you ship from and by which shipping carrier?
 We ship all orders from our Southern California stocking location. All online orders are shipped by UPS. During the online check-out procedure you will be given an opportunity to choose from the following UPS shipping options: Ground, 3 - Day Select, 2 - Day Air, Next Day Air Saver, Next Day Air (UPS rate chart based on the weight total of your online order is also provided). UPS freight charges are added to all online orders.

Q: How are the online orders processed?
 We will make every effort to ship orders the same or next business day. Orders received before 1pm PST (4pm EST) generally ship the same business day, pending credit card approval. In the extremely unlikely event we are unable to ship your order complete, an email will be sent to you providing all the details and requesting your feedback.

Q: How are the online items priced?
 All prices are in US dollars. Most items are priced per piece, unless otherwise noted. Prices are subject to change without notice. 

A: What if an online item is not in stock?
 If an online item is not in stock we will post "not in stock" message, availability information also will be posted. If such item is ordered, it will ship according to availability information message.

Q: What if an Interconnect component is not found in the Online Store?
 We are continuously updating our Shopping Cart selection with new items and categories, please re-visit often. However, many of the items carried in stock are not displayed in the Online Store. Therefore, please contact us by an email.

Q: What about the Privacy Policy?
Your privacy is important to us. We are committed to preserving your privacy.
We request information from the user on our order check-out form. Use of information: Contact information, such as name, email, telephone number and shipping address - order fulfillment and for contacting the customer regarding the order status and updates. Billing i
nformation on the order form - payment processing integration by . You always have the option to opt-out of our e-mail lists. You always have the option to remove or modify information you have provided to us. Please contact us by an email with opt-out, removal or modify requests. We do not make individual identifying information available to third parties for their marketing purposes without your consent. 
We take many security steps to protect the individual identifying information that you provide to us, during the order entry and registration. uses SSL (SSL is a standard security technology for establishing an encrypted link between a server and a client), we are compliant with Payment Card Industry Data Security Standard (PCI DSS), validated by Trustwave. uses cookies to track products in your shopping cart, as well as other attributes of your order. The cookies identify your cart contents (products, discounts, etc.) or order information. The cookies are used to speed up the checkout process and enhance your shopping experience.  The cookies contain no personal information, just a unique identifier for our system to recognise your browser.
Phoenix Enterprises uses Remarketing with Google to advertise and gather ad impressions online. Third-party vendors, including Google, use cookies to serve our ads (on sites across the Internet) based on someone's past visits to our webpages. To opt-out of Google's use of cookies, please visit Google's Ad Settings. Alternatively, you can opt-out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page


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